July 31, 2017
KEPRO is finding that some Medicare notices have incorrect contact information, including the “Important Message from Medicare” and the “Notice of Medicare Non-Coverage”. It is important that these notices contain correct information, so that Medicare beneficiaries are able to access KEPRO as needed to file appeals. Please take a moment to review your organization’s notices and make sure that the information has been updated. Please visit the KEPRO website for additional information.
KEPRO Beneficiary Helpline Hours of Operation: Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, and Mountain time Weekends and Holidays*: 11:00 a.m. to 3:00 p.m. Eastern, Central & Mountain time *Representatives are not available on weekends and holidays to assist with quality of care concerns.
KEPRO Area 2 Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia
Beneficiary Helpline Toll-free: 844-455-8708 | Local: 813-280-8256
Fax: 844-834-7129 Address: 5201 W Kennedy Boulevard, Suite 900, Tampa, FL 33609
KEPRO Area 3 Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming
Beneficiary Helpline Toll-free: 844-430-9504 | Local: 216-447-9604
Fax: 844-878-7921 Address: Rock Run Center, Suite 100 5700 Lombardo Center Drive Seven Hills, OH 44131
KEPRO Area 4 Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin
Beneficiary Helpline Toll-free: 855-408-8557 | Local: 813-280-8256
Fax: 844-834-7130 Address: 5201 W Kennedy Boulevard, Suite 900, Tampa, FL33609
TTY for all areas: 855-843-4776
If you are having difficulty accessing KEPRO’s toll-free numbers, please contact your telephone support staff. The 844 and 855 prefixes are new toll-free dialing exchanges and may not be set-up in your organization’s phone system. You may also use the local numbers when contacting KEPRO: 813-280-8256 for Areas 2 and 4, and 216-447-9604 for Area 3.
Click here to access Proactive’s Beneficiary Notice Guide Chart
Stacy Baker, OTR/L, RAC-CT, Director of Audit Services
Proactive Medical Review
812-471-7777 | www.proactivemedicalreview.com