• Contact Information on Medicare Notices

    July 31, 2017


    KEPRO is finding that some Medicare notices have incorrect contact information, including the “Important Message from Medicare” and the “Notice of Medicare Non-Coverage”. It is important that these notices contain correct information, so that Medicare beneficiaries are able to access KEPRO as needed to file appeals.  Please take a moment to review your organization’s notices and make sure that the information has been updated. Please visit the KEPRO website for additional information.


    KEPRO Beneficiary Helpline Hours of Operation: Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, and Mountain time Weekends and Holidays*: 11:00 a.m. to 3:00 p.m. Eastern, Central & Mountain time *Representatives are not available on weekends and holidays to assist with quality of care concerns.


    KEPRO Area 2 Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia 


    Beneficiary Helpline Toll-free: 844-455-8708  |   Local: 813-280-8256

    Fax: 844-834-7129 Address: 5201 W Kennedy Boulevard, Suite 900, Tampa, FL 33609


    KEPRO Area 3 Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming


    Beneficiary Helpline Toll-free: 844-430-9504  |   Local: 216-447-9604

    Fax: 844-878-7921 Address: Rock Run Center, Suite 100                  5700 Lombardo Center Drive                  Seven Hills, OH 44131


    KEPRO Area 4 Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin


    Beneficiary Helpline Toll-free: 855-408-8557  |   Local: 813-280-8256 

    Fax: 844-834-7130 Address: 5201 W Kennedy Boulevard, Suite 900, Tampa, FL33609


    TTY for all areas: 855-843-4776


    If you are having difficulty accessing KEPRO’s toll-free numbers, please contact your telephone support staff. The 844 and 855 prefixes are new toll-free dialing exchanges and may not be set-up in your organization’s phone system. You may also use the local numbers when contacting KEPRO: 813-280-8256 for Areas 2 and 4, and 216-447-9604 for Area 3.


    Click here to access Proactive’s Beneficiary Notice Guide Chart


    Stacy Baker, OTR/L, RAC-CT, Director of Audit Services

    Proactive Medical Review
    812-471-7777  |